Shipping Information

We want to ensure you receive your This Little Light of Mine Tea order quickly and reliably. Here’s what you need to know:

• Processing Time: Orders ship Monday – Saturday, and express orders placed before 2PM EST will ship the same day. Standard orders are processed and shipped within 24-48 hours of purchase.
  

• Tracking Your Order: Once your order ships, you’ll receive a tracking number to follow its journey. Once in transit, your package is in the hands of the carrier, and any inquiries regarding delays should be directed to them.

🚨 Important: All carriers have discontinued delivery guarantees, meaning we cannot guarantee express delivery times. However, we are committed to ensuring your order arrives safely.

✈️ Note: Flat-rate shipping does not apply to Hawaii, Alaska, or international orders.

Refund & Replacement Policy

We stand behind the quality of our handcrafted, whole-leaf teas and want you to be happy with your purchase.

Returns & Refunds

Due to the nature of our loose-leaf tea and consumable products, we do not accept returns for health and safety reasons. However, if you receive a damaged or incorrect order, we’re here to help.

✅ Eligible for Replacement or Store Credit:

• Damaged, defective, or incorrect items (must be reported within 7 days of delivery).
• Lost packages that do not show as delivered by the carrier.

❌ Not Eligible for Refunds or Replacements:

• Orders that have already been delivered and marked as such by the carrier.
• Delays caused by the shipping carrier (though we will assist in resolving issues).
• Buyer’s remorse or a change of mind after purchase.

If you experience an issue with your order, please contact us at [your support email] with your order number and photos (if applicable), and we will resolve it promptly.

💛 Our Commitment to You: We believe every sip of TLLoM Tea should be a joyful experience. If something isn't right, we’ll do our best to make it right!